1. Introduction
Retention Insights Corporation ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you use our website and AI-powered engagement platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, and phone number.
- Survey Responses: Feedback and data provided during AI-driven interviews.
3. SMS Text Messaging & Consent
If you opt-in to receive SMS messages from Retention Insights, we collect your mobile phone number to send program-related notifications and prompts.
Mobile Information Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services.
- Anonymize and aggregate feedback for organizational insights.
- Communicate with you regarding your participation in our programs.
- Detect, prevent, and address technical issues or safety concerns.
Respondent Anonymity: We protect respondent anonymity in employer-facing reporting. Under our Rule of Five, we only report results for teams, groups, or segments with five or more respondents. For smaller groups, responses are combined into a larger reporting group to protect anonymity. Individual perspectives will still be reflected in results after identifying details are removed, so important viewpoints are represented without exposing the respondent. The only time we will break respondent anonymity is if a respondent makes a threat against themselves or others.
5. Data Retention & Security
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. We implement industry-standard security measures, including AES-256 encryption and SOC2-compliant hosting, to protect your data.
Should their employer terminate their relationship with us, we will anonymize their response data in our database.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at the email below.
Questions about this policy?
hello@retentioninsights.io