Legal

SMS Terms & Conditions

Effective Date: March 24, 2026  ·  Retention Insights, LLC

Retention Insights SMS Program

The Retention Insights SMS program sends text messages to opted-in participants as part of our AI-powered employee listening and culture-assessment process. Messages may include interview invitations, questionnaire prompts, participation reminders, and brief follow-up prompts related to your organization's culture and retention initiatives.

  1. 1

    Program Description

    The Retention Insights SMS program sends text messages to opted-in participants as part of our AI-powered employee listening and culture-assessment process. Messages may include interview invitations, questionnaire prompts, participation reminders, and brief follow-up prompts related to your organization's culture and retention initiatives.

  2. 2

    How to Cancel

    You can cancel the SMS service at any time. Just text STOP to our phone number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just text START to our phone number and we will resume sending SMS messages to you.

  3. 3

    Help & Support

    If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at  hello@retentioninsights.io.

  4. 4

    Carrier Liability

    Carriers are not liable for delayed or undelivered messages.

  5. 5

    Message & Data Rates

    Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your organization's active assessment period. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  6. 6

    Privacy Policy

    If you have any questions regarding privacy, please read our privacy policy:  retentioninsights.io/privacy.

Questions about this policy?

hello@retentioninsights.io